At Templaze.com, we strive to provide our customers with a seamless and satisfactory experience when purchasing our digital products. If, for any reason, you wish to cancel your order, please review our cancellation policy below:
1. Eligibility for Cancellation:
As we sell digital products, our cancellation policy applies to specific scenarios:
- You can cancel your order within 24 hours of purchase if you have not yet accessed or downloaded the digital products.
- Once you have accessed or downloaded the digital products, the purchase becomes non-cancellable.
2. How to Request Cancellation:
To initiate a cancellation request, please contact our customer support team at firstname.lastname@example.org or use the contact form on our website. Provide the order details and the reason for the cancellation.
3. Refund Policy:
- If you cancel your order within 24 hours of purchase and have not accessed or downloaded the digital products, you will be eligible for a full refund.
- Once you have accessed or downloaded the digital products, we cannot issue a refund for your purchase.
Please note that certain circumstances may warrant exceptions to our cancellation policy. If you believe there are extenuating circumstances that require a refund beyond the stipulated 24-hour window, contact our customer support team, and we will review your case on a case-by-case basis.
5. Processing Time:
Refunds, if eligible, will be processed within 7-10 business days from the date of cancellation approval. Please note that the processing time may vary depending on your payment method and financial institution.
6. License Revocation:
Upon cancellation and refund, you agree to immediately stop using and delete any downloaded digital products. Continuing to use or distribute the products after a cancellation and refund may result in legal action.
7. Contact Us:
If you have any questions or concerns regarding our cancellation policy or need assistance with your order, please don't hesitate to contact our customer support team at email@example.com
By purchasing digital products from Templaze.com, you agree to abide by the terms and conditions of this cancellation policy.
Please ensure you carefully read and understand our cancellation policy before making a purchase. We reserve the right to update this policy as necessary, and any changes will be effective immediately upon posting on our website.